Customer Notice of 911 and E911 Service Limitations

Please take a moment to review this important information about the limitations of emergency services available using our VoIP service. We are required by Federal law to obtain your affirmative acknowledgement that you have read and understand these limitations. Please follow the instructions below to acknowledge this notice.

The VoIP service does not offer access to 911 or E-911 emergency services. You acknowledge and understand that VoIP does not support traditional 911 and E-911 access to emergency services. Traditional 911 services automatically route your calls to a trained 911 dispatcher, available on a 24 hour basis, using special answering facilities at the local Public Safety Answering Point (PSAP). Traditional E-911 services automatically provide to the PSAPs the calling party’s call back number and location. NEITHER TRADITIONAL 911 NOR E-911 SERVICES ARE OFFERED AS PART OF THE VoIP SERVICE. if you dial the digits “9-1-1” while using THE VoIP service, your call will not go through. you should hang up and dial the local police or fire department number directly USING A SEVEN OR TEN DIGIT TELEPHONE NUMBER from the VOIP phone, or dial 911 from a phone connected to the traditional telephone network. We STRONGLY recommend that you tell others in your household, your guests, and other third parties who may be present where the VoIP services will be used of these limitations. YOU SHOULD MAINTAIN AN ALTERNATIVE MEANS OF CALLING EMERGENCY SERVICES as VoIP SERVICE IS NOT MEANT TO BE A PRIMARY LINE REPLACEMENT SERVICE

I have read and understand the above information regarding the limitations on the 911 and E-911 emergency services available through the VoIP SERVICE.